Support Center

• Create your account and enter your age, height, weight, and activity level in onboarding. We use this to calculate personalized calorie and macro targets.
• Log meals from the Log tab by searching our database, scanning a barcode, or taking a photo. Pro users can snap a photo and get instant estimates.
• Track daily to build your streak. The Home tab shows your ring and how close you are to hitting your target.
• Check Progress for weight trends and streak history. Join the Crew to share updates and compete on the leaderboard.

• Calorie goal: Your daily target is calculated from your stats and goal (bulk, cut, maintain). You can edit it anytime from Profile.
• Macro targets: Protein, carbs, and fat goals are automatically split. Tap Edit Goal on your profile to adjust them manually.
• Quick add: Tap the plus on the Home tab for a fast-entry shortcut.
• Photo logging (Pro): Take a picture of your plate and our AI estimates calories and macros. Results show up in your log immediately.

• Recalculate: Go to Profile and tap "Recalculate from scratch" to rerun onboarding with new stats.
• Manual edit: Tap "Edit" next to My Goal on your profile to set custom daily targets and macros.
• Streak rules: You must log at least one meal each day and stay within a reasonable range of your target to keep your streak alive.

• Streak: Shown on your profile and in the Crew. It updates daily based on whether you logged food.
• Leaderboard: The Crew leaderboard ranks users by current calorie streak. It updates in real time.
• Weight logging: Add weigh-ins in the Progress tab to see trends over time.

• Upgrade: Tap "Upgrade to Pro" on your profile. Subscriptions are billed through your app store and renew automatically.
• Restore purchases: If you re-install or switch devices, tap "Restore Purchases" on your profile to re-link your subscription.
• Manage / cancel: Tap "Manage Subscription" on your profile or manage it directly in your app store account settings.

• Posts and comments: The Crew tab is a public feed. Be respectful and keep it fitness-focused.
• Report: You can report any post, comment, or user for review directly in the app.
• Block: Block users so you no longer see their content. Blocked users cannot interact with you.
• Content moderation: We review reports and act on objectionable content within 24 hours.

• Change username or name: Edit your profile directly in the Profile tab.
• Avatar: Tap your profile photo to upload a new one (up to 5MB, image files only).
• Email verification: If you see an "Email not verified" badge, tap "Resend verification email" to get a new link.
• Delete account: Contact us at support@gainrapp.com and we will process deletion within 30 days.

• App not loading: Try force-closing the app and reopening. Make sure you have an internet connection.
• Sync issues: Log out and log back in. Your data is stored in the cloud and will restore automatically.
• Missing purchases: Use "Restore Purchases" on the Profile tab. If it still fails, contact support with your receipt.
• Photo estimates seem off: Try taking the photo from a top-down angle with good lighting. You can always edit the entry afterward.

Didn't find what you need? Email us at support@gainrapp.com.

We typically reply within 24-48 hours. For urgent safety concerns (harassment, illegal content), please include the username and a screenshot so we can act quickly.